May I book directly through the provider?
Of course you may. However, Tueetor's prices are generally 10-30% lower than many provider's direct booking prices. Additionally, we offer benefits like Rewards Program, Free Cancellation, Instant Confirmation and Lowest Price Guarantee that you might not get by booking direct or from other agencies.
Why has the course fee changed?
Providers may change their rates and promotions at any time, before a course is sold, in view of ongoing market conditions and marketing strategies.
How do I get a local tax receipt?
Local tax receipts are only available from the course provider. Tueetor only collects the booking fee when a course is sold and provides a receipt for this collection.
I can no longer attend the course. Can I have a friend to attend it on my behalf?
Yes, in most cases. Please contact the course provider concerned to make the necessary changes.
When do I get a confirmation email?
In most cases, you will receive a confirmation email on the course you have booked, within 30 minutes of purchase. If you do not receive one, check your junk mail and/or spam filters. You may also view your booking by signing in to your account, and selecting "My Courses " from your user dashboard.
How can I review a course and/or its provider?
In order to ensure that all reviews are genuine, only customers with a valid booking are allowed to submit a review. After completing your course, you should receive an email with a link to a review submission page for that course. This link may also be found in your user dashboard, under the Review section.
How do I cancel my booking?
Before you cancel your booking, check the provider's cancellation policy in your confirmation email. If it's within the free cancellation period, then sign in to your bookings page, go to My Courses and choose the booking you wish to cancel.
We process refunds within 24 hours.
It's past free cancellation. How may I still request for a refund on my booking fee?
Try talking to the course provider concerned. They might be able to provide a refund in part or full out of good will. Let us know anytime if we could be of any assistance.
Where can I find the cancellation policy?
You may find it at the product listing page, course details page, and/or provider's profile page. Details and conditions in the cancellation policy will be different for course to course, time to time. Please read it carefully before submitting your booking.
I noticed all courses on Coursaver are on “Lowest Price Guaranteed”. What recourse do I have if I find a cheaper one elsewhere?
As long as it is the same course by the same provider, Tueetor™ will gladly refund you the price difference – 2x, to be exact. To request for a refund, simply contact us.